Client Helpdesk

Frequently Asked Questions

Upfront answers to your legal questions. Learn about fixed-fee conveyancing structures, Wills update cycles, family trust compliance, and AML verification requirements.

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Statutory AML Vetting

Under the Anti-Money Laundering and Countering Financing of Terrorism Act (AML/CFT), law firms must verify client identities before starting any file.

Zero Exemptions: We require certified ID and proof of address before we can buy, sell, or establish a trust on your behalf.

Legal Service Pricing Structure

Service Category

Pricing Model

Standard Disbursements / Outgoings

Payment Milestones

Residential Conveyancing

**Fixed-Fee Proposal**
(custom quote based on transaction variables). Additional charge variation from original quote if more complex than anticipated.

LINZ search fees, registration fees, agency reports (e.g. LIM).

Paid at settlement.

Wills & EPAs

**Fixed-Fee Packages**
(individual or couple packages).

Registration and archiving fees (if applicable).

Paid upon document execution.

Family Trust Setup / Audit

**Fixed-Fee Estimate**
(additional hourly if complex assets).

Property transfer registration fees.

Paid upon deed execution.

Commercial Disputes & Tax

**Hourly Rate**
(billed in 6-minute units or as discussed).

Specialist Legal Advice or relevant Barrister referrals

Monthly progress invoicing or as discussed with the respective Specialist or Barrister.

Common Legal Questions

How long does a standard residential conveyancing transaction take?

A standard transaction typically takes 3 to 6 weeks (this can alter depending on the transaction) from the date the agreement goes unconditional to settlement, depending on the agreed terms between the buyer and seller.

What are disbursements and how are they charged?

Disbursements are out-of-pocket expenses we pay on your behalf, such as LINZ search and registration fees. These are passed on to you at cost and will be itemized on your final invoice.

Why should I update my Will, and how often?

You should review your Will every 3 to 5 years, or whenever a major life event occurs, such as marriage, separation, the birth of a child, or significant changes in your financial assets.

What is the difference between a Will and an Enduring Power of Attorney (EPA)?

A Will dictates how your assets are distributed after you pass away. An EPA is a legal document that appoints someone to make decisions for you regarding your property or personal care and welfare while you are still alive, but incapacitated.

Are family trusts still viable under the Trusts Act 2019?

Yes, but the Trusts Act 2019 introduced stricter compliance, disclosure, and trustee duties. Trusts remain viable for asset protection, but they must be actively managed and regularly reviewed to ensure they meet the new legislative requirements.

AML/CFT Verification Documentation Matrix

Identify exactly what documents you must provide based on your client classification: *Please discuss the exact requirements with our team. Below is provided as an indication only and should not be considered as complete.

Client Class	Required Documentation	Vetting Focus
Individual Client	Passport or NZ Driver's Licence, plus utility bill or bank statement under 3 months old showing residential address.	Identity & Address
Company Client	Certificate of Incorporation, plus ID and address verification for all directors and shareholders holding >25% shares.	Beneficial Owners
Trust Client	Trust Deed, plus ID and address verification for all trustees, settlors, and named beneficiaries. Proof of source of trust wealth.	Source of Wealth
Estate Client	Will, Probate document, Death Certificate, plus ID and address verification for all executors and beneficiaries.	Executor Vetting

Instruct Quay Law Solicitors

Book a consultation at our Remuera boardroom, or coordinate a secure online video meeting with Ian Mellett. Request a quote today.

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