Contact a Solicitor
Submit a secure legal enquiry below, or contact our Remuera office. Our legal support team coordinates board meetings, conflict vetting, and document collections.
CALL OFFICE: 09 523 2408IMPORTANT LEGAL NOTE
Submit a Secure Enquiry
Remuera Office Coordinates
Suite 4 Office
165 Orakei Road
Remuera, Auckland 1050
New Zealand
Office Access Advantages
- - Free client parking located directly behind the building.
- - 10-minute walk from Orakei Train Station (Eastern Line).
- - Accessible ground-floor corridors and Suite 4 boardrooms.
- - Secure virtual appointments available via Zoom or Microsoft Teams.
Contact Channels & Response Turnarounds
| Contact Channel | Recommended Use Case | Direct Coordinates | Response Guarantee |
|---|---|---|---|
|
Telephone (Office) |
Urgent matters, settlement updates, initial consult bookings. |
09 523 2408 |
Immediate (during hours) |
|
Direct Email |
Sending signed documents, billing queries, transaction records. |
info@quaylaw.co.nz |
Under 24 hours |
|
Web Enquiry Form |
New client requests, fixed-fee quotes, booking boardrooms. |
Online (this page) |
Under 24 hours |
|
Boardroom Meeting |
Executing deeds, complex trust audits, commercial negotiations. |
165 Orakei Road |
By appointment |
Client Onboarding Milestones
Vett the typical onboarding process when registering as a new client at Quay Law:
| Stage | Milestone Action | Client Requirement | Typical Duration |
|---|---|---|---|
| 1 | Initial Enquiry | Submit details via web form, phone, or direct email. | 10 mins |
| 2 | Conflict Vetting | Our staff verify no conflicting interests exist against other active files. | 1–2 hours |
| 3 | Letter of Engagement | Client reviews and signs the formal written fixed-fee proposal. | 1 day |
| 4 | AML Verification | Submit passport, proof of address, and source-of-wealth records. | 1–2 days |
| 5 | File Activation | Senior solicitor Ian Mellett begins drafting contracts or executing audits. | Active file |
Frequently Asked Questions
We guarantee to respond to all web enquiries and direct emails within **24 hours** of receipt (excluding weekends and public holidays). If your matter is highly urgent (e.g. auction occurs tomorrow), please call our office line directly at 09 523 2408 for immediate assistance.
Yes. Select the appropriate area of law (e.g. "Residential Conveyancing" or "Wills & Estates") in the matter dropdown, and outline the details of your property transaction or trust needs in the message box. We will reply with a detailed, written fixed-fee proposal within 24 hours.
No, we operate strictly by appointment only. Because principal solicitor Ian Mellett personally oversees all files, booking in advance ensures he is available to meet with you in our boardroom without interruption.